At Florist Eastcote, we pride ourselves on delivering only the freshest, hand-selected flowers to our valued local customers. As a trusted florist serving households and businesses in the Eastcote area, your satisfaction is our priority. Every bouquet is created daily using premium blooms, ensuring your flowers arrive vibrant, fragrant, and long-lasting. Our commitment to quality means you can order with confidence, knowing your flowers come with our fresh flowers guarantee.
We understand how disappointing it can be if flowers arrive damaged. In the unlikely event that your order is delivered with visible damage or signs of poor quality, please contact us on the same day of receipt.
Our freshness window ensures every arrangement is perfect on arrival. If you believe your flowers are not up to standard or do not appear fresh within 48 hours of delivery, please let us know immediately. Reporting concerns within this window helps us address the issue promptly and ensures you receive arrangements that meet our high standards.
Your satisfaction matters to Florist Eastcote. If you receive flowers that are damaged or fail to meet our freshness guarantee, we offer two straightforward options:
We may ask for a photo of your arrangement to help us understand the problem and improve our quality control. Please note that in some rare circumstances, specific flowers or containers may be substituted due to seasonal availability—however, our quality and aesthetic standards will always be maintained.
If you are unhappy with your order for any reason, our local Eastcote team is here to help. To raise a return, refund request, or to make a complaint, please reach out to us as soon as possible after delivery. Clearly describe the issue with your order, including relevant details such as your order number and the date of delivery. If possible, provide photographs of the bouquet to assist us in quickly resolving your case.
We treat all feedback seriously and handle each complaint with care, aiming to resolve any concerns within two business days. Our goal is always to make things right—whether that means sending a new floral arrangement, offering a refund, or another appropriate solution.
Florist Eastcote is more than just a flower shop. As your neighbours, we’re dedicated to bringing joy and reliable service to the Eastcote community. Our local knowledge, care for our customers, and fresh flower promise set us apart. Whether delivering to a home, workplace, or event venue, your trust in our fresh flowers guarantee means a lot to us—thank you for choosing Florist Eastcote.
Your satisfaction is at the heart of everything we do. We look forward to brightening your day with beautiful, fresh flowers and friendly, reliable service.
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