Welcome to Florist Eastcote. These Terms & Conditions apply to all orders placed for online flower delivery through our website to customers in Eastcote and the surrounding areas. Please read these terms carefully before placing an order. By using our website and services, you agree to be bound by the terms outlined below. If you do not agree with any of these terms, we kindly ask that you refrain from placing an order with us.
Florist Eastcote is an independent flower shop providing online flower delivery in Eastcote and its neighbouring regions. Our goal is to offer fresh flowers, expertly arranged, and delivered efficiently to your selected address. We operate an e-commerce platform to streamline your floral shopping experience and ensure prompt delivery for every occasion.
These Terms & Conditions govern all floral products and related services ordered through our website by individuals or businesses. They apply to all customers in Eastcote as well as customers in nearby areas serviced by Florist Eastcote. Some of our terms relate specifically to UK e-commerce regulations. By placing an order, you acknowledge and accept these Terms & Conditions in full.
To place an order for flower delivery with Florist Eastcote, please follow our simple web-based order process outlined below:
We recommend you double-check recipient details to avoid delivery complications. Orders received before our daily cut-off time will typically be dispatched on your requested date. Orders placed after the cut-off may be delivered the next working day.
All floral products displayed online are subject to seasonal availability. While we strive to reproduce flower arrangements as pictured, certain flowers, colours, or containers may occasionally be unavailable. In these instances, we reserve the right to substitute with products of equal or greater value, maintaining the style, quality, and overall design of your chosen arrangement. Substitutions are made at the discretion of our experienced florists to ensure your order meets our high quality standards.
All prices shown on our website are in Pounds Sterling (GBP), inclusive of VAT where applicable. Delivery charges are displayed separately at checkout and may vary based on delivery location or service level. We reserve the right to alter prices and promotional offers at any time, but such changes will not affect orders that have already been placed and confirmed unless there is an error or omission in the price displayed, in which case you will be notified and given the option to continue at the correct price or cancel your order.
Florist Eastcote accepts secure online payments via major credit cards, debit cards, and other payment methods as indicated during checkout. Payment is required in full at the time of ordering. Funds must clear before dispatch or delivery of any products. We do not accept payment by cash on delivery or cheque. Your transaction details will be encrypted and processed through our secure third-party payment provider for your safety and privacy.
Amendments: If you need to make changes to your order or update delivery details, please contact us as soon as possible. We will endeavour to accommodate amendments made before your order has been arranged or dispatched. Changes requested after processing might not be possible due to the perishable nature of our products.
Cancellations: You have the right to cancel your order for flower delivery up to 24 hours before the scheduled delivery date, unless the item has already been dispatched or custom work has already begun. If an order is cancelled within this timeframe, a full refund will be issued to the original payment method. To request a cancellation, please provide your order details for prompt assistance. Orders cancelled after flowers have been prepared or dispatched cannot be refunded due to the bespoke and perishable nature of our products.
If you are a consumer and wish to exercise your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, please note that fresh flowers are perishable goods and may be exempt from the standard cooling off period once preparations have commenced.
We offer delivery to addresses in Eastcote and surrounding areas, as stated on our delivery page. Please check our coverage before completing your order.
We recommend recipients promptly unpack their flowers, trim the stems, and place them in fresh water to extend their life and enjoy them at their best. Care instructions will usually accompany each delivery. Please notify us immediately if there are any issues with the order. Photographic evidence may be requested for quality control purposes.
Due to the perishable nature of fresh flowers, returns are generally not accepted unless products are faulty or not as described. If you believe your flowers or plants have arrived in unsatisfactory condition, please contact us as soon as possible with details and photos. Valid complaints may result in a replacement, partial refund or full refund, depending on the circumstances.
If your flower delivery is not received on the stated date or is materially different than ordered, please notify us promptly so that we can resolve the issue. We may ask for supporting evidence such as order details or photographs.
You are responsible for ensuring that all order details, delivery information, and payment information are accurate and complete at the time of ordering. Failure to provide correct and sufficient delivery details may result in delayed delivery or non-delivery, for which we cannot accept liability.
Florist Eastcote’s liability for loss or damage arising from our services is limited, insofar as permitted by law, to the value of the order placed. We do not accept liability for indirect, consequential, or special losses. Nothing within these Terms & Conditions will affect your statutory rights as a consumer under UK law. We are not liable for failure or delay caused by circumstances beyond our reasonable control ("force majeure"), such as extreme weather, strikes, supply chain disruptions, or pandemics.
In the unlikely event our obligation to supply the ordered product cannot be fulfilled, we reserve the right to offer a full refund or replacement at our discretion.
Your privacy and data security are important to us. Personal data provided during the order process will be collected, used and stored in accordance with all applicable UK data protection laws. We only use your information to process your order, arrange delivery, and provide you with updates. For further details, please refer to our Privacy Policy available on our website.
All content, images, and designs on the Florist Eastcote website are the intellectual property of Florist Eastcote or its licensors and may not be copied, reproduced, or distributed without prior written permission.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims relating to these terms, or your use of our services, will be subject to the exclusive jurisdiction of the English courts.
Florist Eastcote reserves the right to update or modify these Terms & Conditions at any time. Any changes will be clearly posted on our website. The version of the terms in force at the time you place your order will apply to that order, unless required otherwise by law.
If you have any questions regarding these Terms & Conditions, or wish to discuss an order or delivery issue, please contact us using the details provided on our website.
These Terms & Conditions apply to all online flower delivery customers throughout Eastcote and the neighbouring areas serviced by Florist Eastcote.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 174 Field End Rd, Ruislip, Pinner, HA5 1RF.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Eastcote, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Eastcote.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
